Cancellation Policy

Effective January 1, 2025 · Last updated July 2026

Policy: v2_simple_24h_grace5m_no_active.

At a glance

Hosts choose Standard or Flexible for each listing. Both include the same 5-minute post-booking grace. The cutoff that applied when you booked is what refunds follow.

Parking — Standard

  • Cancel free until 24 hours before start.
  • 5-minute grace after booking. No refund within 24 hours of start or once active.

Parking — Flexible

  • Cancel free until 6 hours before start.
  • 5-minute grace after booking. No refund within 6 hours of start or once active.

Storage — Standard

  • Cancel free until 30 days before start.
  • 5-minute grace after booking. No refund within 30 days of start or once active.

Storage — Flexible

  • Cancel free until 14 days before start.
  • 5-minute grace after booking. No refund within 14 days of start or once active.

Policy: v2_simple_24h_grace5m_no_active (Storage: host-selected Standard or Flexible notice).

Parking (detail)

Payment timing (parking). For standard fixed parking bookings, payment timing depends on how soon your parking starts. If your scheduled start is within approximately 6 days, we place an authorization on your card at checkout and capture the booking amount when your parking period begins. If you book immediate or park-now parking, or your start is further in the future, we capture payment when you complete checkout. Pay-as-you-go parking uses a temporary authorization (at least approximately $2) and session billing when you end your session (see below).

Card verification. For fixed parking and storage bookings, a new payment card may receive a separate temporary authorization of approximately $1.00 to verify the card. It is released on completion or eligible cancellation and is not part of your booking total.

Grace period. If you cancel within 5 minutes of booking and your scheduled start is more than 5 minutes after you completed the booking, you receive a full refund or release of any authorization so you are not charged. If your start is sooner (for example, park-now), this grace does not apply.

Advance cancellation. Hosts choose Standard (more than 24 hours before start) or Flexible (more than 6 hours before start). Within the listing’s cutoff of start: not eligible for a refund, because the space was held for you. Your booking keeps the policy that was in effect when you booked.

Already started. Fixed-duration bookings cannot be cancelled once the scheduled start time has passed.

Pay as you go. Session starts when payment completes; the post-booking grace above does not apply. End your session when you leave (app or web); you pay for time used.

Storage (detail)

Payment timing (storage). Storage rentals are prepaid for the booked period. We capture payment when you complete checkout (before your rental begins). Minimum rental lengths are typically longer than a week. A new card may receive a separate $1.00 verification authorization as described above.

Grace period. If you cancel within 5 minutes of booking and your rental start is more than 5 minutes after you completed the booking (same lead-time rule as parking), you receive a full refund. Otherwise the windows below apply.

Advance cancellation. Hosts choose Standard (30 or more days before start) or Flexible (14 or more days before start). Within the listing’s cutoff of start: not eligible for a refund. Your booking keeps the policy that was in effect when you booked.

Active rental. Once the rental period has started, cancellation is not available; rentals are prepaid for the booked duration.

Removing items. Remove all belongings by the rental end time. Overstaying may incur late departure fees; extend your booking if you need more time.

Late departure (not cancellation)

Staying past your scheduled end without extending is not a cancellation. For fixed bookings, late departure fees may apply after a grace period if your host reports an overstay. They are charged separately from your original booking payment.

  • Parking: 10-minute grace, then 0.25/min (max 50)
  • Storage: 24-hour grace, then 35/started day (max 350)

See the Renter Terms of Service and Storage Terms for full details.

Special circumstances

We may make exceptions when documentation supports it (not guaranteed). Examples:

  • Medical emergencies (documentation may be required)
  • Severe weather or natural disasters in the affected area
  • Host cancelled your booking, or the space was not accessible as booked

Contact [email protected] with your booking reference.

For upcoming storage rentals, the free-cancel cutoff on your booking (Standard 30 days or Flexible 14 days) usually still applies unless we tell you otherwise.

Involuntary termination of an active rental for permitted-use, safety, or terms violations is handled through booking issue reports and SwiftSpot review, not through the voluntary cancellation windows above.

How to cancel

  1. Sign in to SwiftSpot on the website or open the SwiftSpot app.
  2. Open My Bookings (web) or your bookings list in the app.
  3. Select the booking and use Cancel (or follow the cancel flow shown for that booking).

Pay-as-you-go parking: use End session instead of cancel when you are finished.

Refunds

  • Eligible cancellations receive relief on what you paid or authorized: if we only placed an authorization, the hold is released and you are not charged; if we already captured payment, we refund to your original payment method.
  • Grace-period relief is initiated promptly; card refunds or authorization releases often post in a few business days.
  • Your bank or card network controls the exact timing after we send a refund or release an authorization.

You will get an email when a refund is processed.

Questions? [email protected]