Frequently asked questions

Open Discover, search by location and dates, choose a listing, then complete checkout. You will receive access details in your account and by email after booking.

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), processed securely by Stripe. Apple Pay may appear at checkout on supported devices when enabled. SwiftSpot never stores your full card number.

Use Discover to search by address or browse the map. Listings show whether a space is parking or storage, along with pricing and availability for your dates. See also Find parking.

Hosts choose Standard or Flexible cancellation for each listing (both include a 5-minute post-booking grace). Parking Standard: free cancel until 24 hours before start; Flexible: until 6 hours. Storage Standard: until 30 days before start; Flexible: until 14 days. Refunds are automatic when eligible and usually post within 5-10 business days. See our Cancellation Policy for full details.

Yes, for active bookings you can extend if the space is available. Parking bookings can be extended by up to 7 days per extension; storage bookings by up to 30 days. Additional charges apply for the extra time.

Open the booking in My Bookings. Secure access codes unlock 2 hours before your start time (or sooner once the booking is active). Tap Reveal on the web or view the code in the app.

Check access instructions in your booking first. If you still cannot get in, message your host from the booking or Messages tab. If issues persist, contact support. Paid bookings are covered by the SwiftSpot Booking Guarantee — see also Trust & Safety.

For fixed parking or storage bookings, you must leave by your scheduled end time or extend first. If you overstay past the grace period and your host reports it, SwiftSpot may charge a separate late departure fee. Parking: 10-minute grace, then about $0.25/min up to $50. Storage: 24-hour grace, then about $35 per started day up to $350. Full rates are in the Terms.

It depends on your booking. Standard parking starting within a few days: we authorize your card at checkout and charge when parking begins. Immediate or far-future parking and storage rentals are charged when you complete checkout. Pay-as-you-go parking uses session billing when you end your session. Checkout shows the timing that applies to your booking.

Relief follows our cancellation policy. If we only authorized your card, eligible cancellations release the hold and you are not charged. If we already captured payment, eligible cancellations are refunded to your original payment method. Refunds or releases usually post within 5-10 business days.

You receive a booking confirmation by email after checkout. Your full itemized receipt is in My Bookings under the booking's billing details.

No. Refunds are automatic when you cancel a booking and follow the cancellation policy. For disputes or issues not covered by the policy, contact support.

Yes. Keep Marketplace (or text, or a sign) as how people find you. Put the Instant Book link in that listing so they can book from the post — or send it if they message. SwiftSpot is the checkout, not a replacement for your ads. See Get your Instant Book link.

Sign in, go to Get your Instant Book link, and follow the steps to add location, photos, access details, and pricing. Instant Book is usually ready right away; Discover map listing (if you opt in) follows automated safety checks. For a plain-language overview of Instant Book for unused parking or storage, see Instant Book for hosts.

Guests pay by card at checkout. Your payout is sent to Stripe after the stay completes — not the same day as an e-transfer. From Stripe, funds move to the bank account you connect on Stripe's schedule. Connect payouts in Earnings when you have completed stays.

See our Parking Host Terms and Storage Host Terms for rules and responsibilities.

Use the "Forgot password" link on the sign-in page. You can reset by email or phone depending on how your account is set up.

Use the messaging in your booking to contact the host. For platform or payment issues, contact support.

Open your profile and go to Notification Preferences to control email, push, and SMS notifications.